Shipping policy

This Shipping Policy explains how and when orders are processed and shipped by WANTED. By placing an order, you agree to the terms outlined below.

ORDER PROCESSING

Orders are processed Monday–Sunday, excluding UK public holidays.

Once an order has been placed and confirmed, it cannot be modified or cancelled.

Orders may be delayed or cancelled if flagged for fraud prevention or verification.

PREMADE / IN-STOCK ITEMS

Premade (in-stock) items are products that are ready to ship at the time of purchase.

Processing Time:

  • Orders typically ship within 2–3WEEKS

Once shipped, you will receive a confirmation email with tracking information.

Processing times do not include shipping transit time.

PRE-ORDER ITEMS

Pre-order items are products that are not yet in stock and are produced after orders are placed.

By purchasing a pre-order item, you acknowledge and agree to the following:

  • Pre-order items have extended processing times

  • Estimated shipping timelines are provided on the product page

  • These timelines are estimates only and not guaranteed

Estimated Pre-Order Fulfilment:

  • Typically 3–5weeks, unless otherwise stated on the product page

Pre-order timelines may be affected by:

  • Manufacturing delays

  • Supply chain issues

  • Customs or carrier delays

Pre-order items are final sale and cannot be cancelled, refunded, or disputed due to delays.

MIXED ORDERS (PREMADE + PRE-ORDER)

If your order contains both premade and pre-order items, the entire order will ship together once all items are available.

To receive premade items sooner, you must place separate orders.

SHIPPING METHODS & DELIVERY TIMES

Shipping times vary depending on destination and carrier.

Delivery estimates begin after the order has shipped and are not guaranteed.

WANTED is not responsible for:

  • Courier delays

  • Customs delays

  • Missed delivery attempts

INTERNATIONAL SHIPPING

International customers are responsible for:

  • Customs duties, taxes, and import fees

  • Compliance with local import regulations

We are not responsible for delays caused by customs processing.

INCORRECT ADDRESSES

Customers are responsible for providing accurate shipping information.

Orders shipped to an incorrect address provided at checkout are not eligible for refund or replacement.

LOST, STOLEN, OR DELIVERED PACKAGES

Once an order is marked as “Delivered” by the carrier, it is considered fulfilled.

WANTED is not responsible for:

  • Lost packages

  • Stolen packages

  • Packages marked as delivered but not received

We recommend purchasing shipping protection at checkout where available.

FAILED DELIVERY / RETURN TO SENDER

If an order is returned due to:

  • Incorrect address

  • Failure to collect

  • Refusal of delivery

The customer is responsible for reshipment costs. Refunds are not guaranteed.

SHIPPING CONFIRMATION & TRACKING

Tracking information is provided once your order has shipped.

Please allow up to 48 hours for tracking updates to appear.

CONTACT INFORMATION

For shipping-related questions, contact us at:
📧 wantedf3lon@gmail.com