Refund policy

At WANTED, every piece is produced with intention, quality, and attention to detail. To maintain fairness, protect against fraud, and ensure transparency, we have established the following Return & Refund Policy.

Please review this policy carefully prior to placing an order.

ALL SALES ARE FINAL (WITH LIMITED EXCEPTIONS)

Due to the nature of our products and to protect against abuse and chargebacks, all sales are final unless an item qualifies under the limited exceptions outlined below.

We do not offer refunds or returns for:

  • Incorrect sizing or fit

  • Change of mind or buyer’s remorse

  • Incorrect or incomplete shipping address provided at checkout

  • Normal wear and tear

  • Items damaged due to improper care, handling, or use

SIZING & FIT DISCLAIMER

Sizing information is provided on each product page for reference. By completing a purchase, you acknowledge that:

  • You have reviewed the size chart and product details

  • Fit preferences are subjective

  • Minor variations in sizing may occur

Returns, refunds, or exchanges are not accepted for sizing or fit issues.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, you must notify us within 7 days of confirmed delivery.

To be eligible for review:

  • Email wantedf3lon@gmail.com

  • Include:

    • Your order number

    • Clear photos and/or videos showing the issue

    • Photos of the original packaging

Claims submitted after 7 days, or without sufficient evidence, will be denied.

Approved resolutions may include:

  • A replacement item (subject to availability), or

  • Store credit equal to the item’s value

⚠️ Refunds to the original payment method are not guaranteed and are issued solely at our discretion.

NON-RETURNABLE & NON-REFUNDABLE ITEMS

The following items are strictly non-returnable and non-refundable:

  • Worn, washed, or altered items

  • Items with odours (including smoke, cologne, detergent, or body odour)

  • Items missing original tags or packaging

  • Sale items

  • Limited releases or drops

  • Gift cards

Any unauthorized return may be refused, discarded, or returned to the sender at the customer’s expense.

SHIPPING & DELIVERY DISCLAIMER

Once an order has been shipped, WANTED is not responsible for:

  • Lost or stolen packages

  • Carrier delays

  • Packages marked as “Delivered” by the carrier

Orders marked as “Delivered” by the carrier are considered fulfilled and are not eligible for refunds or replacements.

We strongly recommend purchasing package protection at checkout where available.

CHARGEBACKS, PAYMENT DISPUTES & REVERSALS

By completing a purchase with WANTEDF3LON, you expressly agree to contact us directly and attempt resolution before initiating any chargeback, dispute, or payment reversal with your bank or payment provider.

Invalid Disputes

Chargebacks initiated for reasons covered under this policy—including but not limited to:

  • Incorrect sizing or fit

  • Buyer’s remorse or change of mind

  • Orders marked as “Delivered” by the carrier

  • Failure to notify us within the 7 days claim window

  • Failure to provide required photo/video documentation

are considered invalid disputes and will be formally contested.

Dispute Evidence Submission

In the event of a chargeback, WANTED reserves the right to submit all relevant evidence, including:

  • Proof of policy acceptance at checkout

  • Order confirmation details

  • Billing and shipping information

  • IP address and transaction metadata

  • Carrier tracking and delivery confirmation

  • Customer communication records

  • This Return & Refund Policy

All disputes that violate this policy will be actively defended.

Account Restrictions

Customers who initiate chargebacks may be subject to:

  • Immediate cancellation of pending or future orders

  • Permanent account suspension

  • Refusal of service

Recovery of Fees

Where permitted by law, WANTED reserves the right to recover any non-refundable processing fees, dispute fees, or administrative costs incurred due to a chargeback.

Fraud & Abuse Monitoring

Abuse of the chargeback process may be considered fraudulent activity. WANTED monitors dispute behaviour and reserves the right to take further action in cases of repeated or malicious abuse.

POLICY AGREEMENT

By placing an order with WANTED, you confirm that you:

  • Have read and understood this policy in full

  • Agree to all terms stated above

  • Acknowledge that refunds are limited and discretionary

CONTACT INFORMATION

If you have questions before placing an order, contact us at:
📧 wantedf3lon@gmail.com